Networking Partners

Attendees will be able to network in a relaxed atmosphere with the event’s retailers, speakers, networking partners and sponsors during registration, two coffee breaks, lunch and the drinks reception. Plus full access to the conference throughout the day, learning from what the retailers have to say and further networking opportunities.

If you are a solution provider or consultant and would like to discuss the Networking Partner opportunities at this event please contact Karen Howard on 01737 647 103 or email karenh@theretailbulletin.com

FICO

FICO™ (formerly Fair Isaac) is the leader in Decision Management, transforming business by making every decision count. We use predictive analytics to help businesses automate, improve and connect decisions across organizational silos and customer lifecycles.

Clients in 80 countries work with FICO to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. Most leading banks rely on FICO solutions as do insurers, retailers, healthcare organizations and other companies.

We have pioneered the development and application of critical technologies behind advanced Decision Management. These include predictive analytics, business rules management and optimization. We use these technologies to help businesses improve the precision, consistency and agility of their complex, high-volume decisions.

Our products and services include:

Decision Management tools, which give businesses the ability to create their own decision management applications and models. Our tools include business rules management, model development and decision optimization.

Decision Management applications, which use Decision Management software to automate, improve and connect decisions based on our proprietary analytic models and user-defined strategies. Each of these solutions is built with the analytics, data, decision strategies and process flow for a particular vertical industry and decision area, such as fraud control or credit account management.

Analytics, including predictive models, optimization and portfolio analytics. Our analytics - whether delivered as standalone custom engagements or embedded in our applications - bring new precision to decisions.

Professional services. We use our deep decision area experience and technical expertise to help individual clients solve unique business challenges, and get more value from our tools and solutions.

FICO™ works with more than 5,000 businesses worldwide and our technology serves thousands more through our partnerships. We serve global markets through offices in 12 countries including Germany, Russia, Spain, United Kingdom, Brazil, Singapore, China, United States and South Africa.

Learn more about FICO at www.fico.com

Trillium Software

Trillium Software is a business unit within Harte Hanks, a global direct marketing services company providing data-driven solutions for leading brands around the world.
Our data quality solutions ensure accurate, complete and consistent data for single customer views, customer insight and intelligence, CRM implementations, database marketing, product and inventory management, financial management and regulatory compliance. With support for over 240 international regions, Trillium Software offers the most comprehensive data quality solution for global businesses.

From initial address capture through to validating, cleansing, linking and enriching customer, product, supplier and financial data, the Trillium Software suite integrates with all major customer relationship, master data management, enterprise resource planning, data warehouse and business intelligence technologies to deliver real-time data quality solutions for the data driven business.

With over 2,500 implementations worldwide, customers include Barclays Bank, British Airways, British Telecommunications, Canon, Carphone Warehouse, HSBC, Iceland Foods, Marriott, Mazda, Nectar, Porsche, Wales & West Utilities and many of the leading global businesses across all major industries.

Conversocial

Conversocial enables companies to provide better customer service on Facebook and Twitter. Groupon, Tesco, River Island, Net-a-Porter and ODEON are just some of the leading brands using Conversocial's Software-as-a-Service to manage the flow of customer service enquiries and discussions on Facebook and Twitter. Developing effective in-house social engagement strategies using Conversocial has enabled these companies to reduce negative sentiment and customer complaints by over 60%. Social media teams can work effectively to respond to customers in half the time using Conversocial.

An easy-to-use workflow that combines complete visibility of every customer message and intelligent prioritisation of real customer service requests enables social media agents to get to issues fast, ensuring nothing is missed. Teams are able to work together on social communication through Conversocial’s collaborative platform, with all essential tools in one place and seamless team workflow. Complete security, audit and date storage bring true accountability to social channels and allow for reporting at every level.

ICLP

With over 25 years’ loyalty experience, ICLP is recognised as a worldwide leader in loyalty marketing and customer relationship management. As leaders in loyalty, we can help you take a fresh look at how to increase revenues, enhance differentiation and realise the full potential of your loyalty marketing investment.

Whether your loyalty strategy involves reward, recognition programmes or more experiential engagement, our independent perspective allows us to address your unique challenges and create more profitable customer relationships with your brand.

ICLP offers a comprehensive range of B2B and B2C loyalty services from determining strategies, uncovering insights and engaging customers across multiple touch-points to delivering and operating loyalty initiatives and programmes.

We’ve profitably influenced millions of customers on behalf of our clients across retail and a wide range of other industry sectors around the world. Our client experience includes Harrods, AS Watson, Coca Cola, Toys ‘R’ Us, InterContinental Hotels Group, Cathay Pacific, Samsung, HP and Alfred Dunhill among others.

ICLP has offices in 17 key locations in 15 countries across 6 continents. ICLP is part of The Collinson Group, a privately-owned and independent organisation acknowledged as a global leader in specialist travel membership, insurance and loyalty marketing products and services.

For more information visit iclployalty.com