Headline sponsor

The Logic Group

The Logic Group partners with leading organisations across Europe to enhance the effectiveness, security and profitability of their customer interactions. We specialise in the secure management of information and transactions through the delivery of trusted solutions for multi-channel payments; customer insight and loyalty; and security, fraud and risk management.

The company is behind many of the best-known names for whom maximising the value of their customer interaction matters most. Indeed, 64 per cent of Tier one retail organisations in the UK use solutions from The Logic Group to process payments from stores, e-commerce sites, kiosks and call centres. These payment solutions are supplied for installation in our clients' premises and as managed services for those who would prefer to outsource. We supply managed loyalty services that support programmes from end-to-end and include customer insight to drive profitable customer retention and acquisition. Our security, fraud and risk management solutions include expert consultancy and services to guide clients through the regulatory minefield that includes PCI DSS compliance.

In summary, we combine our skills, experience and innovation into client solutions that drive improved customer experience, enhanced customer insight and stronger customer relationships.

www.the-logic-group.com

Speaker sponsors

Empathica

“We believe that everyone deserves to love where they work, shop and dine. Empathica empowers employees and customers of leading brands to create places they love; turning transactions into great experiences, employees into owners and customers into advocates.

Empathica provides Customer Experience Management (CEM) programmes to more than 200 of the world’s leading brands, ranging from multi-unit retailers, to restaurants and banks. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica’s 30 million customer surveys in 25 languages reach more than 70,000 locations in 50 countries. A privately-held organisation, Empathica’s European headquarters is in Birmingham, UK , with offices in Toronto and Mississauga, Canada and U.S. executive consultants in New York, Chicago, Los Angeles, and Bozeman, Mont. The company has a long history in the UK as the first CEM provider to enter the market and works with over 50 leading brands including Boots, Debenhams, Halfords and Mitchells and Butlers.

For more information about deriving actionable insights that improve a brand’s operational performance and drive customer advocacy through social media, visit Empathica at www.empathica.com

Panelist sponsors

FICO

FICO™ (formerly Fair Isaac) is the leader in Decision Management, transforming business by making every decision count. We use predictive analytics to help businesses automate, improve and connect decisions across organizational silos and customer lifecycles.

Clients in 80 countries work with FICO to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. Most leading banks rely on FICO solutions as do insurers, retailers, healthcare organizations and other companies.

We have pioneered the development and application of critical technologies behind advanced Decision Management. These include predictive analytics, business rules management and optimization. We use these technologies to help businesses improve the precision, consistency and agility of their complex, high-volume decisions.

Our products and services include:

Decision Management tools, which give businesses the ability to create their own decision management applications and models. Our tools include business rules management, model development and decision optimization.

Decision Management applications, which use Decision Management software to automate, improve and connect decisions based on our proprietary analytic models and user-defined strategies. Each of these solutions is built with the analytics, data, decision strategies and process flow for a particular vertical industry and decision area, such as fraud control or credit account management.

Analytics, including predictive models, optimization and portfolio analytics. Our analytics - whether delivered as standalone custom engagements or embedded in our applications - bring new precision to decisions.

Professional services. We use our deep decision area experience and technical expertise to help individual clients solve unique business challenges, and get more value from our tools and solutions.

FICO™ works with more than 5,000 businesses worldwide and our technology serves thousands more through our partnerships. We serve global markets through offices in 12 countries including Germany, Russia, Spain, United Kingdom, Brazil, Singapore, China, United States and South Africa.

Learn more about FICO at www.fico.com

ICLP

With over 25 years’ loyalty experience, ICLP is recognised as a worldwide leader in loyalty marketing and customer relationship management. As leaders in loyalty, we can help you take a fresh look at how to increase revenues, enhance differentiation and realise the full potential of your loyalty marketing investment.

Whether your loyalty strategy involves reward, recognition programmes or more experiential engagement, our independent perspective allows us to address your unique challenges and create more profitable customer relationships with your brand.

ICLP offers a comprehensive range of B2B and B2C loyalty services from determining strategies, uncovering insights and engaging customers across multiple touch-points to delivering and operating loyalty initiatives and programmes.

We’ve profitably influenced millions of customers on behalf of our clients across retail and a wide range of other industry sectors around the world. Our client experience includes Harrods, AS Watson, Coca Cola, Toys ‘R’ Us, InterContinental Hotels Group, Cathay Pacific, Samsung, HP and Alfred Dunhill among others.

ICLP has offices in 17 key locations in 15 countries across 6 continents. ICLP is part of The Collinson Group, a privately-owned and independent organisation acknowledged as a global leader in specialist travel membership, insurance and loyalty marketing products and services.

For more information visit iclployalty.com

VISA

If you are a solution provider or consultant and would like to discuss the sponsorship opportunities at this event please contact Karen Howard on 01737 647 103 or email karenh@theretailbulletin.com

or Ian Sprange on 01737 647 100 or email ians@theretailbulletin.com