Why attend?

Attend The 3rd Retail Bulletin Customer Loyalty Conference to:

• Increase profits through learning from expert loyalty speakers
• Retain key customers through benchmarking your loyalty strategy
• Interact with speakers and delegates through our interview session, panels and live Twitter feed
• Network with a peer group of loyalty and customer executives
• Forge partnerships with loyalty and CRM solution providers

Find out how to:

• Drive market share through recognising and rewarding your loyal customers
• Deliver bottom-line value from your customer loyalty initiatives
• Explore the benefits of integrating social media into your customer retention strategy
• Maintain customer loyalty in an economic downturn
• Build a cost-benefit analysis for launching a customer loyalty scheme
• Evaluate the benefits of agile customer engagement and business transformation
• Build loyalty through a ‘single customer view’
• Link business customers to consumers to maximize customer engagement and promote loyalty
• Build a business case for aligning with a charity to promote customer retention
• Protect customer privacy to build trust
• Ensure your loyalty and CRM strategy is prepared for the next few years of retailing

Speakers already confirmed so far are:

• Leonie Foster, Marketing Director, Insight, Tesco Plc
• Kevin Hydes, Marketing Director, Costa Retail
• Fiona Strang, Marketing Director, The White Company
• Bernard Page, Head of CRM, Shop Direct Group 
• Magnus Holst, Communication Manager,IKEA FAMILY, IKEA
• Peter Crayfourd, Group Head of Customer Experience Lifecycle, Orange-France Telecom
• Ed Weld, Head of Digital, Lush
• Emma Hamblin, Content and Social Media Co-ordinator, Joules Ltd
• Tess Tucker, Head of Digital Marketing, Just-Eat
• Flavia Zallocco, CRM Manager, Topshop
• Sophie Powell-White, Account Manager, Corporate Partnerships, Great Ormond Street Hospital Children’s Charity
• Jon Worley, Principal Consultant, Customer Loyalty Management, The Logic Group
• Gary Topiol Managing Director, EMEA Empathica
• Antony Jones, CEO, The Logic Group
• Crispin Rogers, Senior Vice President, Loyalty and Merchant Analytics, Visa Europe
• Ifty Ahmed, Group Head of Customer Engagement, ICLP
• Martin Beasley, Principal Consultant, Retail, FICO

There will be plenty of time for networking during registration, lunch, coffee breaks and our drinks reception. Solution providers on hand to offer expansion advice.

Register now